民宿以“蛇很多”為由勸退預訂客戶，官方通報

浙江淳安縣文化和廣電旅游體育局5月1日發布通報，就網絡反映當地一民宿以“蛇很多”等不實理由強制要求顧客退單一事作出回應。目前，涉事民宿因涉嫌違反相關法律法規已被立案調查，消費者已獲得雙倍客房訂單價款賠付。

A bed-and-breakfast in Chun'an county, Zhejiang province, has been placed under investigation after forcing a customer to cancel a room reservation using false claims about "too many snakes", local authorities said on Friday.

通報顯示，2026年4月30日，網絡出現淳安縣民宿以“酒店勸退預訂客戶聲稱蛇很多”等不實理由強制要求顧客退單的信息。淳安縣文化和廣電旅游體育局隨即組建工作組赴現場核查處置。經縣市場監督管理局現場調查，涉事民宿拒絕消費者正常入住的行為，涉嫌違反《中華人民共和國價格法》《明碼標價和禁止價格欺詐規定》等法律法規，將依法進行立案調查。

The customer had booked a room at the B&B, but the host allegedly demanded the cancellation under the untrue pretext that the area was infested with snakes. The incident drew public attention after being shared online on Thursday. be infested with：為患的，大批滋生的 In response, local tourism and market regulation authorities immediately set up a task force to investigate. Following an on-site inspection, market regulators found that the B&B's refusal to honor the booking violated relevant pricing laws and national rules against price fraud. An official investigation has been launched.

同時，依據《淳安縣星級旅游飯店消費糾紛賠償指引》第三條“酒店違約取消客人預訂的客房，客人可以選擇要求酒店雙倍返還客房訂單價款”的規定，相關部門主動和客人取得聯系，并通過政府資金池已賠付到位，切實保障消費者合法權益。

Meanwhile, under local consumer protection guidelines — which state that if a hotel cancels a guest's confirmed booking without valid reason, the guest may demand double the room rate — authorities proactively contacted the customer. Compensation was paid from a government fund, ensuring the consumer's rights were protected.

通報說，下一步，將聯合相關部門在全縣住宿行業開展全覆蓋排查整治，暢通投訴舉報渠道，依法從嚴查處強制退單、惡意漲價、虛假宣傳等侵害游客權益行為，堅決維護淳安旅游市場秩序。

來源：新華社

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