大學生乘高鐵被26寸行李箱砸到頭！誰該擔責？

近日，有網友發帖稱，大學生出門旅游，乘坐高鐵時被行李架上26寸行李箱砸到頭，要求行李箱主人賠付醫藥費無果。

A passenger was struck by a falling suitcase from an overhead rack on a high-speed train in China, triggering a compensation dispute and raising concerns over onboard luggage safety.

據九派新聞，當事人章女士介紹，4月19日中午12:40左右，她與同行伙伴乘坐D3069列車從南京南站出發，乘車時有一名男子在其頭頂的行李架上放置了一個26寸行李箱，發車后箱子掉下來砸到了她。

章女士的CT結果 圖源：受訪者提供

章女士稱，當時只是砸腫了，她和行李箱主人被帶到餐車，被要求簽一份協調書，大致意思是要求行李箱主人賠償全部醫藥費。

The incident occurred around 12:40 pm on April 19 aboard train D3069 departing from Nanjing South Railway Station. Zhang said a 26-inch suitcase stored in the overhead rack above her seat fell shortly after departure, striking her on the head and leaving her with swelling. Railway staff later brought both parties to the dining car and asked them to sign a mediation agreement covering medical expenses.

據章女士稱，就醫過程中，行李箱主人杜先生支付了急診的20元掛號費，和CT檢查費210元。醫院檢查結果出來后，杜先生提出賠她100元，此事就算了結。章女士沒有同意，其認為此事對她行程造成了影響。“我要求他賠償我600元交通費和藥費。但對方不同意。”

Medical records showed Zhang underwent a CT scan, with the suitcase owner, surnamed Du, covering the 20-yuan registration fee and 210-yuan examination cost. He later offered an additional 100 yuan as settlement, which Zhang rejected, seeking 600 yuan for transportation and medication expenses instead.

4月20日8點18分，她撥打了12306的投訴電話，10點左右列車長聯系她，“說可以把票退我，這400元是個人補償，補償后事情就處理結束了”。

22日，她告訴記者，已收到了這400元“補償”。此外，還收到了19日她在合肥南站退掉被扣20%手續費的原票后，重新上車補票的費用。行李箱主人方面，“除了檢查（費），連句道歉都沒有，藥也沒有買給我，我覺得他的做法非常不合理。”章女士說。

After filing a complaint through China Railway's 12306 hotline the following day, Zhang received 400 yuan in compensation, along with reimbursement for a ticket rebooking fee.

箱子主人稱超過應承擔責任范圍

杜先生告訴記者，事發后他主動帶章女士去醫院檢查，并承擔了檢查費與來回打車費用。其認為，600元這一數額，“已經超過我認為自己應承擔責任的范圍”。他認為，自己沒有過錯。

Du said he had fulfilled what he considered a reasonable obligation by accompanying Zhang to the hospital, covering her medical costs and paying for taxi fares. He argued that her compensation demand exceeded what he believed he should reasonably bear.

“是我的箱子，但不是我在放箱子的時候掉下來砸到她，而是開車之后箱子自己掉下來砸到了她。從我放上去到箱子掉下來，中間隔了至少十幾分鐘，這么多人放箱子，碰來碰去的，我怎么知道到底是什么情況。”

He also disputed direct responsibility, saying the suitcase had remained in place for more than 10 minutes before falling and may have been disturbed by other passengers placing luggage nearby.

杜先生稱，“我主動帶她去醫院檢查，把最重要、最緊急的生命安全問題解決了。”對于章女士索要的600元賠償，杜先生表示：“我愿意給她一點精神損失或其他賠償，但她張口就要這么多，我肯定接受不了。”

關于雙方在列車人員面前簽的協調書，杜先生提到，當時協調書上寫“乘客擺放不當”，他對此并不認同，但因為后面有事，希望盡快解決這件事，于是簽了字。

客運記錄 圖源：受訪者提供

12306：高鐵上方行李架只能存放小型行李

4月24日，經視直播記者咨詢12306客服，工作人員表示高鐵上方行李架只能存放小型行李，如雙肩包、提包、20寸行李箱等，26寸行李箱屬于大件行李，建議存放在大件行李存放處，也就是車廂連接處。工作人員還表示，因為高鐵線路問題可能發生搖晃，大件行李可能會掉落，所以乘客如果發現有大件行李被放置在上方行李架，也可以聯系列車員進行調整。

China Railway's customer service said overhead racks on high-speed trains are intended for small items such as backpacks, handbags and suitcases up to 20 inches. Larger luggage, including 26-inch cases, should be stored in designated areas near carriage connections, warning that train movement may cause improperly stored items to shift or fall.

湖北以誠律師事務所律師蔡巍表示，此次事件責任劃分，要結合現場具體情況判定。按照高鐵行李存放標準，行李架更適合放置小型行李箱，26寸箱體偏大、擺放擁擠。

責任關鍵在于行李箱如何被放上行李架：若是乘客自行強行放置不合規行李，列車工作人員未及時制止，則乘客承擔主要責任，鐵路方承擔未盡到管理義務的次要補充責任；若鐵路工作人員默許甚至協助放置，則鐵路方需承擔主要責任。

Legal experts said liability in such cases depends on how the luggage was stored and whether railway staff intervened. A passenger who independently placed oversized baggage in an unsuitable space may bear primary responsibility, while railway operators could share liability if they failed to enforce storage rules or assisted with the placement.

若行李符合尺寸、擺放穩妥，非人為擺放問題，因列車運行顛簸等特殊因素意外掉落，屬于意外事件，行李箱主人仍需承擔相應侵權賠償責任。警方認定本案屬于民事糾紛無誤，當事人若想進一步維權、追索完整賠償，最終可通過訴訟途徑解決。

來源：中國青年報 九派新聞 經視直播

跟著China Daily

精讀英語新聞

“無痛”學英語，每天20分鐘就夠！